‚Äč
  Loading... Please wait...

Be the first to hear about deals, news, and special offers!


Shipping & Returns

Returns Policy

You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.

Shipping

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

Domestic Shipping Rates

Shipping charges will be automatically calculated at the time of checkout based on the rate table shown below. Orders may be shipped via US Postal Service, FedEx, DHL or a combination of these services. Standard transit time is 3-5 business days but may take longer depending on carrier delays. Mud Hole assumes no responsiblity for late or delayed packages.

Order Total Standard * 2nd Day †‡ Next-Day †‡
$0.00 - $5.00 $3.95 $26.60 $35.15
$5.01 - $10.00 $5.95 $28.05 $36.55
$10.01 - $20.00 $7.95 $29.95 $39.55
$20.01 - $50.00 $8.95 $32.10 $40.65
$50.01 - $75.00 $10.95 $32.65 $41.75
$75.01 - $100.00 $14.95 $33.75 $42.30
$100.01 - $150.00 Free $18.75 $43.95
$150.01 - $200.00 Free $18.75 $45.05
$200.01 + Free $18.75 $47.25

 

* Standard shipping rates apply to continental USA only. Oversize surcharge may apply.

† Expedited shipping is for continental USA only and is not available to international customers. Orders always ship the same day if placed before 12pm noon EST. Only business days (Monday-Friday) are factored when calculating delivery times. To request Saturday delivery, make a note in the comments section of the checkout process. You will be contacted with an updated shipping quote.

‡ Backorders will be shipped via USPS or UPS Ground at no additional cost.

How to Track Your Order

We provide tracking numbers with all of our shipments and will contact the carrier on your behalf should a package become lost in transit. To report a possible missing package call us toll-free at (866)-790-RODS, but please allow a reasonable amount of time (5 business days) to pass before reporting it to us.

Track Packages with US Postal Service ups-logo.jpg  

Oversize Package Handling

There are several instances where oversize charges may be necessary to complete your shipment, typically when there are multiple packages or items that require additional freight charges. These charges will be automatically calculated at the time of checkout based on the rate table shown below. Oversize fees will be assessed once per order based on the largest item. Order as many blanks as you like - you'll only be charged once!

Power
Wrappers
Rod Blanks
72" - 108" *
Rod Blanks
109" - 138" *
Rod Blanks
139" and up *
$9.50 $9.50 $19.50 $150.00

* Package length. Since rod blanks are available in multi-piece configurations, actual shipping length can be calculated by dividing overall length by number of pieces. For example, a 6' (72-inch) rod blank would only be considered oversized if it is 1-piece. The same rod blank in 2 or 3-pieces wouldn't cost any extra.

Backorders & Out of Stock Items

Out-of-stock items are delivered as soon as they become available - free of charge - via US Postal Service or FedEx Ground.

Deliveries Requiring a Signature

To make sure your order reaches you safely, sometimes our carriers require a signature for delivery. Orders over $500 require a signature – the carrier will make three delivery attempts before sending the package back to Mud Hole. If you are not able to sign for your order please call us or place a note in the comments section of the checkout page.

Promotional Offers

Mud Hole occasionally offers free or reduced shipping on qualifying orders. Unless expressly stated in the promotion details, the following rules apply:

  • Promotional offers for free and/or reduced shipping are valid on retail sales only; wholesale/distributor accounts are not qualified.
  • A minimum order may be required, see specific promotional offer page for details.
  • Free shipping is only valid within the Contiguous USA (excludes Hawaii and Alaska).
  • Oversize items requiring additional handling, such as power wrappers and rod blanks over 72" in length will incur an additional handling fee that will be added at the time of shipping, as defined in our Oversize Package Handling policy.